The fine print.

These terms and conditions govern the tuition services provided by Forrest Tutoring, a sole trader business operated by Lewis Barnaby Forrest. By booking a session, you agree to these terms.

• Weekly Lessons: Lessons are booked as a weekly slot on our website. The first lesson is paid in full at the time of booking using our secure card processor (Stripe).
• Automatic Payments: After the first lesson, the weekly lesson fee is taken automatically from the same card on the morning of each lesson, until the lessons are paused or cancelled. You will receive a receipt from Stripe for every payment.
• Failed Payments: If a payment fails, Stripe will retry it and contact you to update your card. Lessons may be paused until the payment is made.
• Pausing and Cancelling: To pause or cancel weekly lessons, contact us. Once cancelled, no further payments will be taken.
• Free Consultations: The 15 minute consultation is free of charge and does not commit you to booking lessons.
• Card Details: Card details are entered directly with Stripe. Forrest Tutoring never sees or stores your full card number.

• The student (or parent/guardian) is responsible for ensuring they have a stable internet connection, a working microphone, and a webcam.
• Tuition will take place via Microsoft Teams. When booking, you provide the student's Microsoft Teams email address. The tutor will add this account and call it at the start of each lesson.
• The Microsoft Teams account must be a personal account (e.g. Outlook or Hotmail), not one provided by a school or other organisation, as these usually block contact from outside the organisation.
• Students are expected to be punctual. If a student is late, the lesson will still finish at the scheduled time to avoid disrupting subsequent clients.

• Forrest Tutoring is not responsible for technical failures on the student's end (e.g., internet outages). However, if technical issues arise on the Tutor's end, the lost time will be made up or refunded.
• Students must attend sessions from a quiet environment conducive to learning.

• While Forrest Tutoring strives to provide the highest quality education and support, we cannot guarantee specific exam grades or academic outcomes. Learning is a partnership, and the student's success relies heavily on their own study habits and engagement.

• Forrest Tutoring maintains a zero-tolerance policy towards abusive or inappropriate behaviour. We reserve the right to terminate tuition immediately without refund if a student or parent behaves inappropriately.

• You may cancel or reschedule a lesson free of charge up to 24 hours before the scheduled start time. If that lesson has already been paid for, it will be refunded or moved to another time.
• Cancellations made within 24 hours of the start time will be charged at 100% of the lesson fee.

• If the student does not join the video call within 15 minutes of the start time, it will be treated as a "No-Show." The lesson will be cancelled, and no refund will be given.

• If Forrest Tutoring needs to cancel a lesson due to illness or emergency, you will be offered a full refund or a priority rescheduling slot at your convenience.

• When you book online, you have a statutory 14-day cooling-off period from the date of booking, during which you can cancel for a full refund of any lessons not yet taken.
• If you book a lesson that takes place within those 14 days, you are asking for lessons to start during the cooling-off period, and you will pay for any lessons already taken.

Forrest Tutoring is a sole trader business based in the United Kingdom. We are the "Data Controller" of your personal information.

We collect the following data to provide our services:

• Names (Student and Parent/Guardian).
• Contact details (Email address, Phone number).
• The student's Microsoft Teams email address.
• Academic information (School year, exam board, predicted grades).
• Session notes and progress records.

• To schedule and deliver tuition services.
• To process payments and manage weekly lessons.
• To communicate regarding bookings, homework, and feedback.
• We do not sell your data to third parties.

We use trusted third-party services to run our business. By using our services, you acknowledge that your data may be processed by:

• Netlify: Website hosting.
• Stripe: Secure card payments and weekly billing.
• Google Calendar: Scheduling lessons and consultations.
• Microsoft Teams: Video conferencing and lesson recording (if applicable).
• Mettle/NatWest: Business banking.

We retain student records for 6 years for tax and legal purposes. After this period, data is securely deleted.

Under the GDPR, you have the right to access, correct, or request the deletion of your personal data. To exercise these rights, please contact us at forresttutoring1@gmail.com

Forrest Tutoring is committed to providing a website and tuition service that is accessible to the widest possible audience, regardless of ability or technology.

Our website strives to adhere to the Web Content Accessibility Guidelines (WCAG). We aim to ensure:

• Images have alternative text descriptions.
• The site is navigable via keyboard.
• Colour contrast is sufficient for readability.

We believe education should be accessible to all.

• Neurodiversity: We have experience supporting students with different learning styles. Please let us know if you or your child has specific needs (e.g., Dyslexia, ADHD), and we will adapt our teaching methods, resources, and font choices (e.g., using Sans Serif fonts or coloured overlays on slides) to suit.
• Technology: If you require closed captions during video calls, please let us know so we can enable live transcription via Microsoft Teams.

We are always looking to improve. If you encounter any accessibility barriers on our site or within our lessons, please contact us at forresttutoring1@gmail.com